COVID SAFE | mysite

During your stay with us at Cliftonville Townhouse it is very important to us that you feel safe and have an enjoyable relaxing stay.

Our number one priority is the safety and well being of our guests and our staff. We will strive to create an environment where everyone has peace of mind.

Having applied for accreditation with the AA and Visit England we will be working within their guidance, we have implemented a programme of cleaning and social distancing measures, designed to keep both Guests and Staff safe.

Having a Nebosh H&S qualification a full risk assessment has been carried out and you can access this HERE Our risk assessment will be reviewed and amended as necessary when advised by government guidelines.

Check-in / Check-out

To help maintain social distancing we would ask guests to try where possible to arrive at the time that they have indicated when making the reservation. At check-in we ask you to confirm that you have not been in contact with any potential Covid-19 cases. Guests will be asked to ensure that we have contact details. Should you feel unwell during your stay please inform us immediately.

Staff Training

We have carried out comprehensive training of our staff members on cleaning, hygiene and social distancing regarding best practice as per Visit England best practice guidelines.

Social distancing

We ask guests to follow our social distancing guidelines especially when in communal areas. During this time we are unable to offer left luggage or storage of guest items.

Sanitising

Hand sanitiser is provided in key locations, entrance, and in each guest room.

Cleaning

Every bedroom will be deep cleaned using non-toxic. Odour free antiviral disinfectant effective against Corona virus certified to EU std EN1276 &EN14476 prior to your arrival.

Bed Linen

To maximise hygiene, we change pillow and mattress protectors between guest and all linen and towels are sent to a professional industrial laundry service.

Housekeeping

To minimise contact, staff will not enter bedrooms during your stay. Rooms will not be serviced during your stay unless specifically requested. We request guests to open windows to ventilate the room prior to servicing. There will be an increased cleaning frequency of high touch points in public areas. Additional tea coffee milk etc will be provided on request.